The Computer Blog

Friday, April 11, 2003

Turbo Tax Anger

I'm really angry this morning. When I cranked up my paid for copy of Turbo Tax to check on tax info before filing this weekend, it started acting like I hadn't paid for it. Worse, when I pulled my hard copy with my product key and order number and entered it, it refused to accept the order number. My only recourse is to call Intuit during work hours when I am NOT at home on my computer and see if I can get good data from them to get the program running tonight.

Between Microsoft and Intuit, I am really tired of dealing with product activation. You can give me all the piracy arguments you want, as a paying customer, the only thing this bullshit has done is to cause me pain and grief! To all those out there who are as sick of this abusive technology as I am, I say "Vote with your feet!" Go find someone else's product to buy and let them see what doing without legitimate customers feels like. I'm willing to bet you that if enough of us did that, the piracy argument wouldn't hold water. Half the friggin numbers of what they say they've lost are trumped up anyway, based on a set of assumptions that have little or no validity.

I will try to call Intuit this morning. But even if I get this worked out, I will not buy Turbo Tax again. I'd rather pay someone to help me than put up with this. Whether Quicken will be the next casualty remains to be seen.

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