More on the UPS Saga...
Timothy has done enough troubleshooting to determine that the UPS fiasco destroyed the PC's motherboard and case. Frankly, because the motherboard was severely flexed and the weight of the AMD fan is so great, I also consider the AMD processor suspect. So, working with Tim to get a case he likes, I've ordered replacement parts and hope they will ship out to him on Monday. I ordered another MSI board with a VIA 400 chipset so he can just stick the board in and run. Hopefully, we'll finally have the system up and running next week.
I have been less than impressed with UPS' handling of this whole thing. The customer service agents have been friendly enough, but there seems to be a continuous disconnect between corporate and the field office in Florida (Ft. Walton, I think) that is handling this case. They were supposed to call Timothy Friday and arrange to come out to inspect the damage, but they called him Friday to tell him they'd call him Monday to arrange the inspection.
After they inspect, they apparently send the report and paperwork to the UPS store it shipped out of. UPS had indicated they wanted to pick up the machine and repair it, but my son and I were unanimous in our opposition to that plan. We want some say in what would be put back into the system, and a shop that doesn't know us is liable and likely to use the cheapest parts they can. We're going to repair the system oursleves and bill UPS for the parts. That's a generous settlement from my perspective. If I charged them for our labor (and a shop would), it would cost twice as much.
I have been less than impressed with UPS' handling of this whole thing. The customer service agents have been friendly enough, but there seems to be a continuous disconnect between corporate and the field office in Florida (Ft. Walton, I think) that is handling this case. They were supposed to call Timothy Friday and arrange to come out to inspect the damage, but they called him Friday to tell him they'd call him Monday to arrange the inspection.
After they inspect, they apparently send the report and paperwork to the UPS store it shipped out of. UPS had indicated they wanted to pick up the machine and repair it, but my son and I were unanimous in our opposition to that plan. We want some say in what would be put back into the system, and a shop that doesn't know us is liable and likely to use the cheapest parts they can. We're going to repair the system oursleves and bill UPS for the parts. That's a generous settlement from my perspective. If I charged them for our labor (and a shop would), it would cost twice as much.
posted by Andy Foster at
2:14 PM
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